Questions, answered

Probably both. The PageSpeed score simulates a slow phone, and it swings with how Google's test starts. What your customers experience is measured separately from real Chrome visits, and that's what Google uses for ranking. The audit shows you both.

Probably not. Google's test runs on shared computers and loads your apps at slightly different moments each time, so the same page can score 100, then 95, then 98, with nothing changed. It's like timing the same lap ten times: you never get exactly the same time. That's why we judge on the middle of 4 or more runs, before and after, and that's the number we promise to raise. If the score drops and stays down across several runs, something did change, often a new app or a big new image: tell us and we'll find it.

Google's ranking uses real-visitor Core Web Vitals, not the lab score. If your real visitors already pass, don't expect a ranking jump. The fixes still help phones on slow connections, and they end the "why is our score 60" worry.

With us: the check is free, fixes are S$350 once, and speed care is S$50 a month with a 6-month minimum, all including GST. Singapore agency guides put a basic speed fix at S$500-1,500 and a full one at S$2,000-5,000.

The check takes about a minute. Fixes take about a week, most of it testing on Google's machine before anything goes live.

No. The check needs only your web address. For fixes we send a collaborator request from our Shopify Partner account asking for two permissions only: Themes and Edit code (plus Navigation if menu links need fixing). It doesn't use one of your staff seats, can't see orders, customers or payments, and you remove it when we finish.

Yes. Chat bubbles and session recorders may start a moment later, at the visitor's first touch or after a few seconds. Nothing is removed.

Not unless you ask. We never change pixels or analytics without your OK for that tool by name.

Not yet. The method is proven on Shopify, so that's where we start.